Shipping & Returns Policy

Shipping Policy

Worldwide Shipping – Free & Fully Tracked Delivery
We offer free, fully tracked worldwide shipping on all orders. Our logistics partners are FedEx and DHL, ensuring reliable delivery.

Shipping Times

  • Warehouse Location: All orders are shipped from our EU-based warehouse.
  • Processing Time: Orders are typically processed and dispatched within 3 business days unless otherwise stated.
  • Estimated Delivery Times:
    • Europe: 2-5 business days
    • US & Canada: 3-7 business days
    • Australia: 3-7 business days
    • Worldwide: 3-7 business days

Customs Fees & Taxes

  • EU: No customs duties apply for shipments within the EU.
  • Rest of the World: Import duties and taxes may apply and are the responsibility of the recipient.

Additional Notes

  • We do not ship to PO Boxes or military bases.

Returns Policy

We aim to provide a seamless shopping experience. Our return policy varies depending on your location to comply with regional regulations.

For Europe

Right of Withdrawal under EU Consumer Regulations
As per EU law, customers have the right to cancel and return their order within 14 days of receiving the product, without providing a reason.

Conditions for Return:

  • Items must be unused, in their original packaging, and include all accessories.
  • Proof of purchase is required (order confirmation or receipt).
  • Returns must be initiated within 14 days of receipt.

How to Return:

  1. Create a Return request through our website to indicate your intention to return the product.
  2. We will review your request and provide a return label.
  3. Ship the item to our warehouse using a tracked shipping method. Customers are responsible for return shipping costs unless the item is faulty.
  4. Upon receiving and inspecting the product, we will process your refund within 7 days.

Refunds:
Refunds will include the paid price of the product.

US, Canada and Rest of the World

We accept returns for faulty products within 30 days of receipt. We also offer returns against store credit if you do not like the product and wish to return it.

Conditions for Return and Cash Refund:

  • Items must have a demonstrable fault or defect.
  • Photographic evidence may be requested before issuing a return authorization.

How to Return:

  1. Create a Return request through our website to indicate your intention to return the product.
  2. Ship the faulty item back using a tracked shipping method. We will cover the shipping cost for returns of defective products.
  3. Once the item is received and inspected, we will process a replacement, refund, or store credit within 7 business days.

Refunds:
For faulty items, refunds are issued to the original payment method and cover the paid price for the product, including shipping fees.

In case you returned the product because you don't like it, we issue store credit amounting to the price paid for the product.

Contact Us

For any questions or assistance with your return or shipping process, reach out to us:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Hours: Monday to Friday, 9:00 AM – 6:00 PM (EET)

This policy adheres to EU consumer rights while meeting the expectations of customers in the US and worldwide.